Job Description
Join Peak Solutions Group as a Weekend Customer Service Representative and become the voice of excellence for our clients! We're hosting a hiring event on October 15th to find passionate individuals ready to deliver exceptional support during our busiest hours. This role offers flexible weekend scheduling, competitive pay, and opportunities for career advancement in a dynamic team environment.
What We Offer:
• Comprehensive training program
• Health benefits (part-time eligible)
• Paid time off
• Employee discounts
• Recognition programs
• On-site parking
Our Colorado Springs team values work-life balance and professional growth. If you thrive in fast-paced environments and love helping others, this is your chance to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify opportunities for service improvements
- Maintain thorough knowledge of products/services
- Adhere to company policies and compliance standards
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication
- Ability to multitask in high-pressure situations
- Weekend availability (Saturday/Sunday)
- Background check required