Job Description
Join our dynamic team as a Weekend Customer Service Representative in Indianapolis! We're seeking passionate individuals to deliver exceptional support to our valued customers during weekend shifts. This is a fantastic opportunity to launch your career in customer service with immediate availability and competitive compensation. Enjoy a flexible schedule while making a real impact on customer satisfaction and brand loyalty. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately and maintain detailed case notes
- Collaborate with internal teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving abilities
- Ability to thrive in fast-paced weekend environments
- Strong attention to detail and multitasking skills
- Reliable transportation to Indianapolis location