Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences for our growing client base. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth potential. Work in a supportive environment where your voice matters while helping customers resolve inquiries with speed and empathy.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our customer management system
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed quality and productivity metrics consistently
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail environment
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts)
- Typing speed of 40+ WPM with high accuracy