Job Description
Join our dynamic team as a Weekend Customer Service Representative in Oakland, CA! We're hosting a special hiring event for motivated individuals seeking weekend opportunities. Enjoy competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or those seeking work-life balance. Apply today and start your rewarding customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response times and CSAT
- Adhere to company protocols and compliance standards
- Support weekend shift operations during peak hours
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work independently in fast-paced environment
- Flexible schedule availability (Sat/Sun shifts)
- Problem-solving mindset with attention to detail
- Positive attitude and patience with diverse customers