Job Description
Join our dynamic call center team in sunny San Jose! We're hiring enthusiastic Customer Service Representatives for weekend shifts with competitive pay and growth opportunities. Enjoy a supportive environment with comprehensive training and flexible scheduling. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service efficiency
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work independently and as part of a team
- Weekend availability (Saturday/Sunday) mandatory
- Basic computer proficiency with typing 30+ WPM