Job Description
Join LocalCare Solutions as a Weekend Customer Service Representative and become the heart of our community! We're seeking empathetic professionals to deliver exceptional support to Oakland residents during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions directly impact customer satisfaction.
Why LocalCare Solutions?
- Flexible weekend schedule (Saturday/Sunday)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, account, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance and security protocols for sensitive data
- Identify opportunities for process improvements
- Participate in weekend team huddles and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Empathy and patience in handling customer concerns
- Weekend availability (mandatory Saturday/Sunday shifts)
- Bilingual (English/Spanish) certification a plus