Job Description
Join our award-winning team as a Weekend Customer Service Representative in Baltimore! We're seeking passionate professionals to deliver exceptional customer experiences during high-demand weekend shifts. This is your opportunity to make an immediate impact while enjoying competitive pay and a supportive work environment.
As a key member of our customer success team, you'll handle inbound inquiries, resolve issues with empathy and efficiency, and contribute to our reputation for outstanding service. We offer comprehensive training, flexible scheduling, and career growth opportunities for top performers.
Responsibilities
- Handle high-volume inbound customer calls, emails, and chats with professionalism and patience
- Resolve product inquiries, billing concerns, and technical issues using CRM systems
- Document interactions accurately in customer databases and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet performance metrics including average handle time and customer satisfaction scores
- Identify upsell opportunities and contribute to revenue growth initiatives
- Participate in weekend team huddles to share best practices and address challenges
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional communication skills with clear, empathetic verbal and written abilities
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Weekend availability (Saturday/Sunday shifts, 8am-8pm)
- High school diploma or equivalent; college degree preferred