Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and launch your career in one of California's most vibrant tech hubs! We're seeking dynamic individuals to deliver exceptional customer experiences during our high-demand weekend shifts. This is your opportunity to work with industry leaders while enjoying competitive pay, comprehensive benefits, and a supportive team environment. Our San Jose facility offers state-of-the-art technology and flexible scheduling designed for work-life balance. Whether you're a seasoned professional or new to customer service, we provide paid training to accelerate your success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members for seamless service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with CRM software and multitasking
- Weekend availability (Sat/Sun) required
- Positive attitude and problem-solving mindset