Job Description
Join our award-winning call center team in vibrant Miami! We're seeking Weekend Shift Agents with a passion for customer excellence. Enjoy comprehensive paid training, competitive wages, and a dynamic work environment. This full-time role offers growth opportunities, flexible scheduling, and benefits including health insurance and 401(k) matching. Perfect for career changers or those seeking weekend-focused work in sunny Florida!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates, CSAT scores)
- Document interactions accurately in Salesforce and maintain compliance records
- Collaborate with team leads to improve processes and customer journeys
- Participate in ongoing skill development through paid training modules
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software (Salesforce training provided)
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation and punctual weekend availability (Sat/Sun)
- Typing speed of 40+ WPM with high accuracy
- Bilingual (English/Spanish) candidates strongly encouraged