Job Description
Join Fresno Connect Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals to deliver exceptional support during weekend shifts, ensuring our clients receive outstanding service when they need it most. Enjoy competitive pay, flexible scheduling, and a collaborative team environment dedicated to your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Identify opportunities to improve customer experience
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday 8am-8pm)
- Problem-solving mindset with attention to detail
- Passion for helping others and building rapport