Job Description
Join our award-winning customer service team in Baltimore and become the voice of excellence! We're seeking passionate individuals to deliver exceptional weekend support to our diverse clientele. Enjoy competitive pay, flexible scheduling, and a vibrant work culture that values growth and recognition. Immediate openings available – your next career move starts here!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with cross-functional teams to escalate complex issues effectively
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain comprehensive knowledge of products/services through continuous training
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional active listening and conflict resolution skills
- Ability to thrive in fast-paced weekend shifts with minimal supervision
- High school diploma or equivalent; college degree preferred
- Flexible availability including Saturdays and Sundays (8am-8pm)