Job Description
Join our award-winning call center team in Miami, Ohio! We're seeking dedicated Customer Service Representatives for weekend shifts with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, process transactions, and escalate complex issues
- Meet/exceed performance metrics for call quality and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to enhance customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Customer service mindset with problem-solving aptitude
- Weekend availability (Sat/Sun) is mandatory
- Proficient with basic computer applications
- Pass background check and drug screening