Job Description
Join ConnectCare Solutions' exclusive hiring event for Remote Customer Service Representatives! We're seeking empathetic professionals to deliver exceptional support to clients nationwide. Enjoy the flexibility of remote work while making a real impact in our fast-growing healthcare services company. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities. Apply now to secure your spot at our virtual hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, claims, and service issues using CRM systems and internal resources
- Document interactions accurately in compliance with healthcare regulations (HIPAA)
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to stay updated on products and policies
Qualifications
- 1+ years of customer service experience, preferably in healthcare or SaaS
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Ability to work independently in a remote environment with reliable internet
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening
- High school diploma or equivalent; college degree preferred