Job Description
Join Nexus Solutions' dynamic customer experience team in Philadelphia! We're seeking passionate Chat Support Specialists to deliver exceptional digital assistance to our global clients. This is an immediate-start opportunity to represent innovative brands in a fast-paced, remote-friendly environment. Enjoy competitive pay, comprehensive training, and career advancement opportunities while making a tangible impact on customer satisfaction.
Responsibilities
- Provide real-time chat support across multiple platforms (web, mobile apps, social media)
- Resolve customer inquiries regarding products, services, and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet/exceed KPIs for response time and CSAT scores
- Proactively identify upsell opportunities for premium services
- Participate in weekly training on product updates and support techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask across 3-5 concurrent chats
- Strong problem-solving skills with technical aptitude
- Reliable high-speed internet and quiet home workspace