Job Description
Join our award-winning team as a Weekend Customer Service Representative in Philadelphia! We're offering paid training and competitive hourly pay for dedicated professionals ready to deliver exceptional customer experiences. This full-time role combines flexibility with growth opportunities in a dynamic support environment. Perfect for career changers or those seeking weekend-focused schedules with comprehensive training.
Why Join Us?
- Comprehensive paid training program (4 weeks)
- Weekend shift flexibility (Sat-Sun, 8AM-8PM)
- Health benefits after 90 days
- Performance-based quarterly bonuses
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed KPIs (first-call resolution, CSAT scores)
- Collaborate with support teams for complex escalations
- Adhere to compliance and security protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing (40+ WPM) and computer literacy
- Weekend availability (non-negotiable)
- Clear communication in English
- Basic knowledge of Microsoft Office
- Problem-solving mindset with empathy
- Ability to work in a fast-paced environment