Job Description
Join ConnectServe Solutions as a Weekend Shift Customer Service Representative and kickstart your career in a dynamic, fast-paced environment! We're seeking energetic professionals to deliver exceptional service to our diverse client base. Enjoy competitive pay, comprehensive training, and opportunities for advancement—all while working flexible weekend hours. Immediate openings available in our New York hub!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, satisfaction scores)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Weekend availability (Saturday/Sunday shifts)
- Proficiency with CRM software and multitasking
- Positive attitude under pressure