Job Description
Join our dynamic team as a Weekend Customer Service Representative at Oakland Connect Solutions! We're seeking dedicated individuals to deliver exceptional support during peak weekend hours. Enjoy a flexible schedule while making a real impact on our customers' experience. Our competitive compensation package includes paid training, performance bonuses, and a supportive team environment. Apply now for our upcoming hiring event and kickstart your career in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with weekend team members to ensure seamless service coverage
- Meet/exceed weekly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work independently and collaboratively
- Proficiency with CRM software (Salesforce experience a plus)
- Weekend availability (Sat/Sun shifts required)