Job Description
Join our dynamic team as a Customer Service Representative in Fresno, CA! This weekend shift position offers comprehensive paid training and competitive hourly compensation. We're seeking passionate individuals who excel in problem-solving and thrive in a fast-paced environment. Enjoy flexible weekend schedules while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system with accuracy
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics for call quality and resolution
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Ability to work flexible weekend shifts
- Proficient with Microsoft Office applications
- Strong problem-solving and multitasking abilities