Job Description
Join ConnectCare Solutions' dynamic team at our Oklahoma City hiring event! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a fast-paced environment. Our state-of-the-art facility offers modern amenities and a supportive team culture.
Hiring Event Details:
Date: June 22, 2024
Time: 10:00 AM - 4:00 PM
Location: 400 N Broadway Ave, Oklahoma City, OK 73102
Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with Microsoft Office and CRM software
- Flexible availability for weekend shifts (Sat/Sun)
- Problem-solving ability and emotional resilience
- Background check and drug screen required