Job Description
Join our award-winning team as a Weekend Customer Service Representative in Baltimore! We're seeking passionate professionals to deliver exceptional support during high-demand weekend hours. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth is prioritized. Perfect for students, parents, or anyone seeking weekend work-life balance. Immediate start available for qualified candidates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed weekly performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives during team huddles
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask effectively in fast-paced weekend settings
- Strong problem-solving abilities and conflict resolution expertise
- Weekend availability (Sat/Sun) and flexible weekday availability for training
- High school diploma or equivalent; associate's degree preferred