Job Description
Join Raleigh Connect Solutions as a Weekend Customer Service Representative! We're seeking energetic professionals to deliver exceptional customer experiences during our high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth—all while supporting our clients across North Carolina and Ohio. Our upcoming hiring event in Ohio offers on-the-spot interviews for qualified candidates!
Why Work With Us?
• Competitive weekend shift premiums
• Comprehensive paid training
• Health benefits (after 90 days)
• Performance-based bonuses
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics (35+ calls/hour)
- Collaborate with team leads to escalate complex issues
- Participate in weekend shift coverage (Sat/Sun 6AM-6PM)
- Support Ohio-based clients during business hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication in English
- Ability to work independently in a fast-paced environment
- Weekend availability (mandatory Sat/Sun shifts)
- Background check and drug screen required
- Ohio residents: Attend our hiring event on 10/15/2023