Job Description
Join our elite customer service team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional weekend support to our valued clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Apply today for immediate consideration!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to ensure seamless customer experiences
- Meet/exceed performance metrics for quality and resolution times
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work independently in fast-paced environments
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude with problem-solving mindset