Job Description
Paid Training Weekend Shift Customer Service Rep - Fresno, CA
Join our award-winning team as a Weekend Customer Service Representative in sunny Fresno! We offer comprehensive paid training and a supportive environment where your growth matters. Perfect for night owls and weekend warriors seeking work-life balance with competitive compensation and advancement opportunities.
Why Apply?
- Comprehensive paid training program
- Competitive hourly wage + performance bonuses
- 100% weekend schedule (Sat-Sun)
- Health benefits and 401k matching
- Clear career path to senior roles
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM system
- Collaborate with technical support teams for complex issues
- Meet/exceed quality and productivity metrics
- Identify upsell opportunities through consultative conversations
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Reliable transportation and weekend availability
- Positive attitude with service-oriented mindset