Job Description
Join our dynamic team at Denver Tech Solutions as a Part-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This flexible role offers remote options and competitive pay while supporting innovative tech products. Perfect for students, career-changers, or those seeking supplemental income. Our hiring event connects you directly with hiring managers—no resume required to start the conversation!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues using knowledge bases and troubleshooting protocols
- Document interactions and escalate complex cases to senior support
- Maintain response time standards and quality metrics
- Collaborate with team members to improve support workflows
- Participate in bi-weekly training on product updates
Qualifications
- High school diploma or equivalent required
- 60+ WPM typing speed with excellent grammar
- Experience with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Previous customer service experience preferred
- Must have reliable internet and quiet workspace