Job Description
Join our dynamic team at ConnectCare Solutions for an exciting weekend shift opportunity as a Customer Service Representative! We're hosting a special hiring event to fill multiple weekend positions in Fresno, CA. Enjoy competitive pay, flexible scheduling, and a supportive environment where your communication skills shine. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and exceed expectations—all while maintaining work-life balance with our weekend-only schedule. Apply today and start your rewarding career path!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to enhance customer experiences
- Participate in weekend training sessions to improve product knowledge
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in call center or retail environments
- Strong verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to work independently and manage multiple tasks simultaneously
- Flexible availability for weekend shifts (Sat/Sun 8 AM - 6 PM)
- Basic technical troubleshooting skills for common connectivity issues
- Positive attitude with problem-solving mindset