Job Description
Join MetroConnect Solutions as a Weekend Customer Service Representative and kickstart your career with paid training! We're seeking energetic individuals to deliver exceptional support to our Detroit community while enjoying competitive pay and a structured career path. No experience required – we provide comprehensive training to set you up for success. Enjoy weekend-only shifts (Saturday/Sunday) with weekdays off, plus opportunities for advancement. Be the voice of our brand and make a real impact in your local community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document customer interactions accurately in our database for quality assurance
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics for call handling time and customer satisfaction
- Participate in ongoing training sessions to refine product knowledge and soft skills
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Weekend availability (Saturday/Sunday shifts, 8am-8pm)
- Basic computer proficiency with ability to navigate multiple systems
- Strong communication skills with clear, articulate speech
- Ability to remain calm and solution-focused in high-pressure situations
- Previous customer service experience a plus but not required
- Valid driver's license and reliable transportation for in-person training