Job Description
Join Oklahoma City's premier customer service team and become the voice of our thriving local community! We're seeking passionate individuals to deliver exceptional support experiences directly to Oklahoma residents. This is your opportunity to build meaningful relationships while advancing your career in a supportive environment. Immediate start available – apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues for Oklahoma-based clients
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with local teams to implement region-specific service improvements
- Proactively identify upsell opportunities based on customer needs
- Maintain detailed knowledge of Oklahoma-specific products/services
- Participate in weekly training sessions to enhance service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional role
- Strong proficiency in CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with Oklahoma accent awareness
- Ability to work flexible shifts including evenings/weekends
- Valid Oklahoma driver's license (for occasional local travel)
- Proficient in Microsoft Office suite
- Bilingual (English/Spanish) certification highly desirable