Job Description
Join ConnectCare Solutions as a Customer Service Representative for our weekend shift in Oklahoma City! We're hosting an exclusive hiring event to find passionate individuals ready to deliver exceptional customer experiences. This role offers competitive pay, comprehensive benefits, and opportunities for growth within our dynamic team. Perfect for night owls seeking a weekend schedule with weekday availability for training. Apply today and start your rewarding career in customer support!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun) plus weekday flexibility
- Pass background check and drug screening