Job Description
Join our award-winning customer service team at Global Solutions Inc. in Fresno, CA! We're seeking dynamic individuals to deliver exceptional support during weekend shifts. This is your chance to make a real impact while enjoying work-life balance with our flexible weekend schedule. No experience? No problem! We provide comprehensive training and career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to improve processes
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Reliable weekend availability (Sat/Sun)