Job Description
Join our dynamic team as a Part-Time Customer Service Representative and make an immediate impact! We're seeking empathetic communicators to deliver exceptional customer experiences in Atlanta's thriving business hub. This role offers flexible scheduling with opportunities for growth in a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using active listening and problem-solving techniques
- Update customer records accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including evenings/weekends