Job Description
Join our award-winning customer service team at Mountain Peak Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our clients in Colorado Springs. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Help us redefine customer excellence while building your career in one of Colorado's most vibrant cities!
What We Offer:
- Full paid training program ($15/hr during training)
- Health, dental, and vision benefits
- 401(k) with company matching
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR)
- Identify opportunities to improve service processes
- Maintain detailed knowledge of products/services
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and empathy skills
- Reliable transportation to our Colorado Springs office
- Must pass background check and drug screen