Job Description
Join our award-winning team as a Customer Service Representative and become the voice of our brand! We're seeking dedicated professionals to deliver exceptional support during weekend shifts at our Jacksonville headquarters. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and have a passion for problem-solving, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications across multiple channels
- Resolve customer inquiries with empathy and efficiency, meeting SLA targets
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekend hiring events and team training sessions
- Maintain product knowledge through continuous learning modules
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with neutral accent
- Ability to work flexible weekends (Fri-Sun) and holidays
- Strong problem-solving and conflict resolution abilities
- Valid driver's license for occasional off-site events
- Background check and drug screen required