Job Description
Join our award-winning customer support team in Fresno, CA! We're seeking dedicated Customer Service Representatives for immediate weekend shift openings. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your skills make a real difference. Perfect for professionals seeking work-life balance with weekend schedules.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environments
- Weekend availability (Saturday/Sunday 8am-8pm)
- Basic technical troubleshooting knowledge