Job Description
Are you seeking a stable, rewarding career that values your work-life balance? Charlotte Support Hub is looking for enthusiastic Customer Service Representatives to join our growing team in the heart of North Carolina. We offer a competitive pay structure and a supportive environment where your voice matters.
Why Join Us?
- Flexible Weekend Schedule: Enjoy the best of both worlds with a stable full-time role that prioritizes your weekends off.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: We invest in our employees' development with clear career progression paths.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced, dynamic setting.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints, issues, and questions efficiently to ensure high customer satisfaction scores.
- Accurately enter and update customer information into the CRM system and maintain detailed records.
- Follow standard operating procedures and call scripts while adapting to unique customer needs.
- Collaborate with team leads and other departments to escalate complex issues and find optimal solutions.
- Identify opportunities to upsell products or services to existing clients in a consultative manner.
Qualifications
- High school diploma or GED equivalent required; prior customer service experience is a plus.
- Excellent verbal and written communication skills with a friendly and professional tone.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to work weekends (Saturday and Sunday) and adhere to a consistent shift schedule.
- Valid driver’s license and reliable transportation are not required but may be a plus.