Job Description
Are you a dedicated problem solver looking for a stable career in customer service? Apex Support Solutions is expanding our team in Charlotte, NC and is actively seeking talented individuals to join our Weekend Shift department. We offer an Immediate Start for qualified candidates, providing you the chance to get to work right away. Whether you are looking to start your career or bring your experience to a new team, we have a role for you.
Why Join Us?
- Immediate Start: Onboard quickly and begin earning.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Modern Environment: Work in a supportive, tech-forward facility.
- Growth Opportunities: Clear paths for advancement within the company.
As a member of our team, you will be the voice of our brand, serving clients across North Carolina and the surrounding Pennsylvania region. If you have excellent communication skills and a passion for helping others, apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and account information accurately using CRM software.
- Escalate complex issues to senior support staff when necessary to ensure timely resolution.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Adhere to all call scripts, quality guidelines, and company policies.
- Collaborate with team members to improve overall service quality and operational efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not required.
- Strong verbal communication skills with a clear and professional phone manner.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be available to work weekends (Saturday and Sunday).
- Reliable internet connection and a quiet workspace are required for remote roles.