Job Description
Join our award-winning customer service team in Chicago and kickstart your career with paid training! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Chicago. No experience necessary – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT) metrics
- Participate in weekend shift rotations (Sat/Sun 8am-8pm)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Customer service or call center experience a plus
- Flexibility to work weekends and holidays
- Positive attitude with problem-solving mindset
- Must pass background check and drug screen