Job Description
Are you ready to launch a thriving career in customer service?
We are seeking a dedicated Customer Service Representative to join our dynamic team in Detroit, MI. We specialize in providing top-tier support solutions and are currently hiring for our high-volume Weekend Shift.
Why Choose Us?
- Paid Training: No experience needed? No problem! We offer a comprehensive, paid training program to get you certified and confident.
- Competitive Pay: Earn between $15.00 and $18.00 per hour depending on experience.
- Growth Opportunities: We promote from within and offer clear pathways to management.
As a representative, you will be the face of our brand, handling complex inquiries and ensuring our clients feel valued. If you are looking for a stable job with a company that invests in you, apply today!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring a high first-contact resolution rate.
- Process orders, returns, and account modifications accurately using our CRM software.
- Document all customer interactions and transactions in the internal database.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory (training provided).
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and typing speed of 35+ WPM.
- Availability to work weekends (Saturday and Sunday) and some weekday evenings.
- A positive attitude and a genuine desire to help others succeed.