Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting an exclusive hiring event for weekend-shift Customer Service Representatives in New York and Pennsylvania. This is your opportunity to launch a rewarding career in one of America's most vibrant cities while supporting our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide paid training!
Why Join Us?
• Weekend shift flexibility (Saturday/Sunday)
• Health/dental/vision benefits
• Paid time off and retirement plans
• Career advancement opportunities
• Modern, tech-forward workplace
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution times
- Process orders and handle billing inquiries
- Participate in weekend shift rotations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (Windows, MS Office)
- Weekend availability (mandatory)
- Customer service experience (0-2 years acceptable)
- Valid work authorization in the US
- Positive attitude and resilience under pressure