Job Description
We are currently hosting a Hiring Event for dedicated Customer Service Representatives to join our local team in Oakland, CA. If you are looking for a rewarding weekend schedule and a supportive work environment, this is your chance to advance your career.
As a key member of our support team, you will be the primary point of contact for our clients, ensuring their needs are met with efficiency and empathy. We value reliability, communication skills, and a positive attitude.
Responsibilities
- Manage high-volume incoming calls, emails, and live chats with professionalism.
- Resolve customer inquiries and complaints effectively to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and timely.
- Update customer profiles and database information in real-time.
- Collaborate with the sales and technical teams to resolve complex issues.
- Adhere to all company policies, scripts, and quality assurance guidelines.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory for this hiring event.
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating web-based applications.
- Must be available to work weekends (Saturday & Sunday).
- Reliable transportation and proof of eligibility to work in the USA.