Job Description
Join Milwaukee Community Connect at our exclusive weekend hiring event for Local Customer Service Representatives! We're seeking empathetic professionals to deliver exceptional service to our Milwaukee community while enjoying a flexible weekend schedule. This role offers competitive pay, comprehensive training, and the opportunity to make a direct impact on local residents' lives. On-the-spot interviews available! Bring your resume and enthusiasm to our Riverfront Plaza location on Saturday, September 9th.
Why Milwaukee Community Connect? We pride ourselves on fostering a supportive, growth-oriented environment where your voice matters. As a locally-focused organization, we invest in our team members through ongoing development programs and community engagement initiatives.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with cross-functional teams to address complex customer needs
- Participate in weekend shift rotations (Saturday/Sunday, 8 AM - 6 PM)
- Contribute to process improvement initiatives to enhance service delivery
- Represent our brand values in all customer interactions
Qualifications
- Minimum 1 year customer service experience in a local/regional setting
- Excellent verbal communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and collaboratively in a fast-paced environment
- Flexibility to work weekends and adapt to changing schedules
- High school diploma or equivalent; college degree preferred
- Valid Wisconsin driver's license (for occasional off-site duties)