Job Description
Join our award-winning customer service team and kickstart your career immediately! We're seeking dynamic Customer Service Representatives for weekend shifts in Columbus, OH. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. This is your opportunity to deliver exceptional experiences while advancing professionally with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues seamlessly
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Exceptional communication skills with strong active listening abilities
- Ability to multitask effectively during peak weekend hours
- High school diploma or equivalent; associate's degree preferred
- Available for flexible weekend shifts (Sat/Sun 8am-8pm)
- Positive attitude with resilience in fast-paced situations