Job Description
Join our award-winning customer service team in Fresno! We're seeking dedicated professionals to deliver exceptional support during weekend shifts with immediate availability. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for those seeking consistent weekend schedules with weekday flexibility. Apply today and start your rewarding career in customer excellence!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekend shift rotations covering Saturday/Sunday hours
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Excellent verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with conflict resolution focus
- Ability to work independently during weekend shifts with minimal supervision
- Flexible availability including weekends and holidays
- High school diploma or equivalent; college degree preferred