Job Description
Join our award-winning customer service team in sunny Long Beach! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for career changers or experienced professionals seeking immediate opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend rotational shifts (Sat-Sun)
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to thrive in fast-paced weekend environments
- High school diploma or equivalent required
- Flexible availability for weekend shifts (Sat-Sun)
- Problem-solving mindset with attention to detail