Job Description
Are you a motivated professional looking for a flexible schedule? Apex Contact Solutions is currently seeking dedicated Customer Service Representatives to join our high-performing team in the heart of Atlanta, GA.
This is a Weekend Shift role with an Immediate Start available. Join a company that values your time, offers competitive compensation, and provides a supportive work environment. We are looking for individuals who are ready to deliver exceptional support and drive customer satisfaction.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Paid training
- Modern, state-of-the-art facilities
- Career growth opportunities within the organization
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Accurately document customer interactions and account information in CRM systems.
- Provide detailed product and service information to clients.
- Identify and escalate complex issues to the appropriate team leads.
- Meet or exceed daily and weekly performance KPIs.
- Collaborate with team members to improve overall service quality.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service environment preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and MS Office Suite.
- Must be available to work weekends (Saturday & Sunday).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, dynamic environment.