Job Description
We are looking for dedicated individuals to join our team as Customer Service Representatives in Louisville, KY. This is a fantastic opportunity for those seeking a stable career with paid training provided.
In this role, you will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of satisfaction. We offer a competitive wage, flexible weekend schedules, and a supportive work environment.
Why Apply?
- Paid Training: No prior experience needed; comprehensive training is included.
- Weekend Schedule: Enjoy your weekdays off with our Saturday and Sunday shifts.
- Competitive Pay: Earn between $15.00 and $22.00 per hour based on your background.
- Remote/Hybrid Option: Work from home or our Louisville office.
Responsibilities
- Answer incoming customer calls and emails with a focus on professionalism and empathy.
- Resolve customer complaints and technical issues efficiently.
- Process orders, returns, and account updates accurately.
- Maintain accurate records of all customer interactions in the CRM system.
- Stay updated on product knowledge and company policies through ongoing training.
- Collaborate with the support team to improve overall service quality.
- Adhere to all call center scripts and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office, email, CRM software).
- Ability to work weekends (Saturday and Sunday) as scheduled.
- Problem-solving skills and the ability to remain calm under pressure.
- Reliable internet connection and a quiet workspace (if remote).
- Must be authorized to work in the United States.