Job Description
Are you a dedicated problem solver looking for a rewarding opportunity in Memphis? Memphis Support Solutions is currently seeking a dynamic Customer Service Representative to join our high-performing team on a weekend shift. We pride ourselves on delivering exceptional customer experiences and are looking for individuals who are passionate about helping others succeed.
In this role, you will be the face of our brand, handling inquiries with patience and professionalism. We offer a competitive hourly wage, comprehensive benefits, and a supportive work environment where your growth is our priority.
Responsibilities
- Manage a high volume of incoming customer calls and emails during weekend shifts.
- Resolve customer inquiries and complaints efficiently while maintaining a positive tone.
- Accurately document customer interactions and feedback into our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and Microsoft Office Suite.