Job Description
Are you ready to launch a career in a dynamic and supportive environment? Apex Contact Solutions is currently seeking dedicated Customer Service Representatives to join our team in Virginia Beach, VA. We specialize in providing top-tier support for our clients and pride ourselves on our culture of growth and excellence.
Why Join Us?
- Paid Training: No experience needed? We've got you covered with comprehensive training programs.
- Weekend Shifts: Enjoy a great work-life balance with scheduled weekend availability.
- Competitive Pay: Earn between $17.00 and $22.00 per hour based on performance.
We are looking for individuals who are empathetic, articulate, and ready to make a difference. If you are located in Virginia Beach or the surrounding areas, we want to hear from you!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM systems.
- Accurately document all customer interactions and transaction details in our database.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads and peers to ensure service level agreements are met.
- Stay updated on product knowledge and company policies through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Previous experience in a call center or customer service role is a plus but not mandatory.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Strong problem-solving skills and a customer-first attitude.