Job Description
Join Omaha Connect Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals for our weekend shift positions in Omaha, NE. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while delivering exceptional customer experiences. No prior experience required – we'll equip you with all the tools needed to succeed in this dynamic role.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work weekends (Saturday/Sunday shifts)
- Basic computer proficiency with typing speed of 30+ WPM
- Customer-focused mindset with problem-solving abilities
- Reliable transportation to our Omaha facility