Job Description
Are you a natural problem solver with a passion for helping others?
We are looking for a dynamic and empathetic Customer Service Representative to join our thriving team in Raleigh, NC. This is a fantastic opportunity for someone looking to make a meaningful impact on our customers' lives while enjoying a stable, full-time position with a competitive weekend schedule.
In this role, you will be the friendly voice and face of our brand, ensuring every customer interaction leaves them feeling valued and understood. If you thrive in a fast-paced environment and want to work where your contributions truly matter, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Schedule Flexibility: Dedicated weekend shifts (Saturday & Sunday) allow you to enjoy your weekdays.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Ready to take the next step in your career? Apply today!
Responsibilities
- Resolve Customer Inquiries: Handle a high volume of inbound calls and emails to resolve product or service issues with empathy and efficiency.
- Issue Resolution: Investigate problems, provide accurate information, and implement effective solutions to ensure customer satisfaction.
- Account Management: Update customer records and case notes in our CRM system to maintain accurate and up-to-date data.
- Product Knowledge: Stay current on company products, policies, and procedures to provide accurate guidance to customers.
- Feedback Collection: Act as a liaison between the customer and the product team by reporting common issues and suggesting improvements.
- Process Adherence: Follow standard operating procedures (SOPs) to ensure quality service delivery and compliance.
Qualifications
- Experience: Minimum of 1 year of customer service experience preferred; fresh graduates are encouraged to apply.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Communication: Excellent verbal and written communication skills with a focus on customer empathy.
- Technical Proficiency: Comfortable using computer systems, CRM software, and Microsoft Office Suite.
- Problem Solving: Ability to think critically and de-escalate situations calmly and professionally.
- Education: High school diploma or GED required.