Job Description
Join Nexus Solutions as a Weekend Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional remote support to our Raleigh-based clientele. Enjoy competitive pay, flexible scheduling, and the freedom to work from home while making a meaningful impact. If you thrive in dynamic environments and prioritize customer satisfaction, this is your opportunity to excel!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address escalated concerns
- Meet/exceed weekly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain deep product knowledge across service offerings
Qualifications
- 1+ years customer service experience in remote/on-site roles
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities under pressure
- Weekend availability (Saturday/Sunday shifts)
- High-speed home internet connection
- Self-motivated with minimal supervision
- Ability to multitask in fast-paced environments